Privacy Policy

Dairy-Broker.ai is a B2B platform operated by Cedaris LLC for professional dairy commodity traders. The service is wholesale business-to-business and is not directed at consumers.

When you apply for access via /apply we collect:

• your business contact information (name, company, country, phone, business website)
• the role you trade in (buyer / seller / both) and the dairy products you typically transact in
• any free-form context you provide

After approval, when you use the platform we additionally collect:

• your business email address (provided during onboarding)
• the bids, offers, and trade interests you brief the broker with
• your conversations with our broker assistant ("Bo") via WhatsApp and the in-app cockpit chat
• usage logs (page views, timestamps) for service operation

Your data is used solely to:

• match your bids and offers with counterparties on the platform
• keep you informed about market movements relevant to your positions
• provide customer service via WhatsApp and email
• audit and improve the matching process

We do not sell your data, we do not share it with advertising networks, and we do not use it for marketing outside the platform.

During onboarding you can subscribe to a daily WhatsApp check-in from Bo. The subscription is explicit (you tick a confirmation box in the cockpit) and we record the timestamp. You can pause any single day via the WhatsApp buttons or revoke the subscription entirely from the cockpit settings. Once revoked, no further proactive WhatsApp messages are sent.

Your identity (name, company, phone, email) is never disclosed to counterparties without your explicit per-trade confirmation. The broker discusses your prices, quantities, delivery terms and product specifications with counterparties anonymously until both sides confirm a trade.

Active customer records are retained for the duration of the business relationship plus 7 years for trade-audit purposes. Application records of rejected applicants are deleted within 90 days. WhatsApp messages are stored on Meta's infrastructure according to Meta's WhatsApp Business retention rules in addition to our own.

You can request access to, correction of, or deletion of your personal data by emailing info@dairy-broker.ai. EU residents have the rights granted by the GDPR; other residents have the rights granted by their applicable local laws.